Frequently Asked Questions
What is your cancelation policy?
We understand life can be messy, emergencies spring up, and sometimes clients miss appointments. If you need to cancel and reschedule an appointment, please do so no later than 24 hours from your original appointment.
All clients get one freebie cancelation with less than 24 hours. After that freebie, you will be responsible for paying 50% of the cost of your scheduled appointment. If this continues to happen, we will need to re-evaluate our counseling agreement and fit for services.
Do you bill insurance?
Hemlock Counseling Services is out of network and we do not bill insurance for counseling. We accept cash, credit/debit, and Vemno.
All payment is due at the time of service.
Do you offer Group Counseling?
Yes! Walk-n-Talk Support groups will be generated based on client needs. More information will be posted about these groups.
Are you a religious-based counselor? No. My therapeutic practices are rooted in bio-psycho-social theories and scientific research, not any kind of religious belief system. With that said, I do acknowledge spirituality as a component of holistic health care, that has differing levels of importance for each individual. This is something we will discuss in our initial intake session.
Why don't you bill insurance?
By not billing insurance, we are able to offer more affordable therapy. We are also able to spend more time doing counseling, rather than paperwork, which gives us the ability to provide you with the highest standard of care.
By not billing insurance we are able to provide you with a more convenient counseling experience by having flexibility with our meeting locations.
Lastly, in order to bill insurance, we would need to provide you with a mental health diagnosis, which could stay on your medical record permanently and impact your ability to apply for certain insurance programs and benefits (like disability, should you ever need it). At Hemlock Counseling Services, we believe that not every client needs a diagnosis; sometimes clients just need support.
If we are not a good fit for you financially, we would be happy to help refer you to a therapist who might be better suited to meet your financial needs.